Chargeback and dispute evidence

Attach identity and risk context to dispute cases.

Start with 500 free credits

$curl https://encrata.com/api/agent/lookup -H "Authorization: Bearer YOUR_API_KEY" -d '{"e": "satya@microsoft.com"}'

Use-case advisor

Advisor ready

Ask how chargeback and dispute evidence should work for your exact product, data and team.

What this use case means

This use case enriches the identifiers on a disputed order so you can decide whether to fight the chargeback and back it with evidence.

When to use it

Use it when a chargeback lands and you need context on the buyer fast.
Manual review is slow because the useful signals live across Email, IP, Phone and related sources.
Your team needs structured JSON that can feed a CRM, risk queue, SOC case, support tool, warehouse or AI agent.

How Encrata powers it

Capture the identifier

Pull the order's email, IP and phone.

Run the lookup stack

Enrich each and check for fraud and breach signals.

Score the result

Assess whether the order looks legitimate.

Send it downstream

Fight with evidence or accept and move on.

Implementation shape

Example payloadPOST /api/agent/lookup

{
  "use_case": "chargeback-dispute-evidence",
  "input": {
    "email": "example_email",
    "ip": "example_ip",
    "phone": "example_phone"
  },
  "fields_to_watch": [
    "email validity",
    "full name",
    "role",
    "ip reputation",
    "vpn/proxy",
    "geolocation"
  ],
  "action": "fight or accept"
}