SocialSafety

Abuse Investigation

Investigate suspicious accounts with real identity context instead of guessing from usernames.

Start with 500 free creditsDocumentation

Email identity · 1,000 credits per lookup · no monthly fee

@shadow_user_99
Real identity resolved

The problem

A suspicious account is harassing users behind a throwaway username. Trust & safety needs to know if it's a repeat offender with a new account, but all you have is the email they registered with.

With Encrata

The identity lookup connects the address to the real person behind it: name, social profiles, and other associated context. Investigators can link accounts that share an operator and act on patterns instead of playing whack-a-mole with usernames.

How it works

1

Send the address

Call the identity endpoint with just an email address, no name, no company, nothing else required.

2

We resolve the person

Encrata matches the address against public profiles and returns name, role, company, location and social accounts.

3

Use the profile

Route, personalise, verify or investigate with a full picture of who is behind the address. Fields you ask for are the fields you get.

One call, structured answer

Abuse Investigation runs on the email identity lookup at 1,000 credits per lookup. Same API key, same JSON shape as every other Encrata lookup.

  • A match on 99.86% of addresses, near-zero dead lookups
  • Every field is labelled found or not found, so you never guess what to trust
  • Ask only for the fields you need with the fields parameter
  • One API call replaces minutes of manual research per contact
Terminal
curl -X POST "https://encrata.com/api/agent/email-identity" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"email": "jane@example.com"}'
response.json
{
  "email": "jane@example.com",
  "person": {
    "first_name": "Jane",
    "last_name": "Doe",
    "company": "Acme Inc",
    "job_role": "Head of Product",
    "city": "San Francisco",
    "socials": {
      "linkedin": "linkedin.com/in/janedoe"
    }
  },
  "credits": 1000
}

A standard step in the runbook

Make identity resolution a standard step in your investigation runbook: when an account trips moderation thresholds, resolve its registration email and attach the result to the case. The connected social profiles and associated context let investigators link accounts operated by the same person, even across different usernames and addresses.

Ban evasion gets harder

Repeat-offender detection is where it pays off: ban evasion depends on new accounts looking unrelated, and identity resolution makes them related again. Document the resolved identity in the case record, when enforcement decisions get appealed or subpoenaed, 'we linked the accounts via registration-email identity resolution' is a defensible methodology.

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Start with 500 free credits
$curl https://encrata.com/api/agent/lookup -H "Authorization: Bearer YOUR_API_KEY" -d '{"e": "satya@microsoft.com"}'