Guest and VIP recognition

Recognise high-value guests at booking so you can tailor service.

Start with 500 free credits
$curl https://encrata.com/api/agent/lookup -H "Authorization: Bearer YOUR_API_KEY" -d '{"e": "satya@microsoft.com"}'

Use-case advisor

Advisor ready

Ask how guest and vip recognition should work for your exact product, data and team.

What this use case means

Guest recognition enriches a booking email into a profile so front-of-house knows who is arriving and can personalise the experience.

When to use it

  • Use it at booking or check-in for hotels, venues and premium experiences.
  • Manual review is slow because the useful signals live across Email, Company and related sources.
  • Your team needs structured JSON that can feed a CRM, risk queue, SOC case, support tool, warehouse or AI agent.

How Encrata powers it

01

Capture the identifier

Capture the guest email at booking.

02

Run the lookup stack

Enrich into name, company, seniority and public profile.

03

Score the result

Flag high-value or notable guests to staff.

04

Send it downstream

Personalise service and upsell accordingly.

Implementation shape

Example payloadPOST /api/agent/lookup
{
  "use_case": "guest-vip-recognition",
  "input": {
    "email": "example_email",
    "company": "example_company"
  },
  "fields_to_watch": [
    "email validity",
    "full name",
    "role",
    "legal name",
    "website",
    "headquarters"
  ],
  "action": "standard or vip"
}

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